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Please carefully read all the points below before placing the order.
- All valid orders placed will be reviewed weekly on every Sunday for serviceability and in case of any issues we will inform via email and whether to wait or cancel the order can be agreed mutually (via email only).
- We have a condition of minimum order value of Rs 500/- (excluding shipping). Please also note that an order cannot be cancelled by the customer for the first 14 days, as this time is for us to workout shipping of all orders. Post 14 days if we are not able to ship the order then it can be cancelled however there will be deduction of 3% as per our T&C which is towards the payment gateway charges. Also please note that we may not respond to shipping status email/whatsapp messages for the first 7 days from the order date as we are trying to ship all orders within 2 weeks.
- Since the situation is uncertain and the courier partners will try their best to deliver in time, there could be delay & hence we will not be able to honor our commitment for a refund/replacement for DOA.This also applies if during or post our shipping the delivery area becomes a containment zone/non-serviceable or there is a delay for any reason. Neither we nor the courier company will be responsible/accountable in ANY SITUATION and if you are comfortable with it only then place the order. Please note that we may opt for priority/express/speedpost service from available courier partners including India Post because not all courier services are operational currently and that we do not have the option to pick and choose with which partner to send the consignments, however India Post would be the last option. Its advised that if your location is comparatively remote then its wise not to place an order for aquatic plants.
In the interim we will not be able to label the plant names on the individual packing, you can contact us on WhatsApp/email to clarify if in doubt.
- For aquatic plants order, the specific plants that become unavailable at the last minute before shipping, a refund will be issued for those plants, no replacement in the interim.
Note - By ordering aquatic plants you agree to all these specific terms & conditions.
Thank You !