Cancellation/Refund policy

Money back, Returns & Replacements: We will return the full amount in case of cancellation of orders as described in the above point under “orders”.  However for any other reason customer decides to cancel the order we would deduct 2% -3% of total order amount which goes to the payment gateway while customer transacts during the online payment.

Product can be returned for any manufacturing defects after the due diligence by you and us, warranty as per manufacturer will be applicable as described in the point “warranty on products” above. A replacement is offered if customer receives a product damaged or broken due to any sign of packing issues or a defective product, customer must send us an email at contact@finsnflora.com with the details and picture of the damaged product (including aquatic plants) within 24 hours of delivery of the order as per courier company's tracking details. Return shipping charges would be borne by us however customer needs to send us all the original and manufacturer packing & boxes, product should be in unused condition, damage should not be due to improper handling. Not meeting any of these criteria would void the money back, returns and replacements by us.

Orders: We normally process the order the next day of payment receipt, however in some cases it may take longer. Fins N Flora reserves the right to cancel any order without any explanation for doing so, cancellation reason most likely be due to unavailability of the product in stock however shown as available/ in stock on the website due to delay in real time updates on the website or a technical issue. The entire order amount will be refunded in case the cancellation is done by us.

For aquatic plants refund is not applicable if -

1. Certain plants leaf structure may differ as shown in the picture due to emersed vs submerged growth, the same has been mentioned in our product description as well. Please read material on internet & aquatic forums to understand this concept. We get a lot of queries and email from hobbyist who are new to the hobby with this concern however something which is natural.

2. A few leaves melting or turning brown, this is very natural and common during transit especially with plant varieties that have fragile leaves, for example Blyxa Japonica, Cabomba varieties etc.

3. Your request to cancel the order is after Sunday 6pm which is the cut-off for all aquatic plants order for that particular week, this is because we consider all orders confirmed at 6pm on Sunday and at the farm the processing starts which includes the cutting of the plants.